Support & Contact

Last updated: May 4, 2026.

We’re here to help. Choose the topic that matches your question.

Common Topics

Login and Account Access

If you cannot log in, try requesting a new sign-in code or using the Google sign-in option in the App. If you continue to have trouble, email us from the address associated with your account.

Billing and Subscriptions

Subscriptions are handled through Google Play. For purchases, cancellations, refunds, or billing questions, visit our Subscription Help page. If Google Play directs you to contact the developer, reach out to the email below.

Account Deletion, Data Export, and Privacy

To delete your account, follow the instructions on our Account & Data Deletion page. For data export requests or privacy questions, see our Privacy Policy or contact us directly.

Bug Reports and Feedback

Found a bug? Have a feature idea? We want to hear from you. When reporting a bug, please include:

• Your device model and operating system version
• The App version (found in Settings)
• A clear description of what happened, what you expected to happen, and steps to reproduce
• Screenshots if helpful

Please do not include passwords, payment card numbers, government identifiers, health records, or private content from another person unless it is necessary for us to help and you have the right to share it.

General Inquiries

For anything else, reach out and we’ll get back to you as soon as we can.

Contact

Email: service@dossierai.ca

We aim to respond to all inquiries within 2 to 3 business days. Response times may be longer during weekends, holidays, or periods of high volume.