Interviews
Save what the person tried to do and where they got stuck.
Product managers
Keep customer feedback and product decisions easy to find.
After an interview or planning meeting, tell your Dossier what the person said, what the team decided, and what still needs checking.
After a customer interview Saved
Nora could not find the export button. She sends a report every Friday. We should test a clearer label. I said I would ask how many teammates export too.
Your Dossier keeps
Person
Nora sends a report every Friday
Problem
Export button was hard to find
Question
How many teammates also export?
Before planning
Review Nora's export problem and ask how many teammates share it.
How it helps
Useful when the exact customer words matter later.
Your Dossier keeps a short, searchable memory of the interview and the decision that followed.
Decisions
Remember what the team chose and the reason for it.
Open questions
Keep the question that needs more evidence.
A simple routine
Brief it after. Ask before.
You do not need to clean up the note or put it in a folder.
After it happens
- Brief the customer's exact problem.
- Save the decision the team made.
- Say what still needs checking.
Before you need it
- Ask for feedback about the same problem.
- Review why the team chose the current plan.
- Check unanswered questions before planning.
Questions
What this does and does not do.
Is this a roadmap or research repository?
No. Keep formal planning and research in their normal tools. Your Dossier is for remembering what you heard and why it mattered.
Can it group related customer notes?
You can ask about a person, project, or topic you have briefed.
Review customer feedback before making a decision.
Brief the interview once and ask for it when the team is choosing what to do.